Frequently Asked Questions

When will my order ship?

Orders are usually processed within 1–3 business days. Once your order ships, you’ll receive an email with tracking details.

How can I track my order?

You’ll get a tracking link by email once your order ships. If you can’t find it, contact us and we’ll help.

How long does delivery take?

Delivery times depend on your location and shipping method, but most orders arrive within 5–10 business days after shipping.

Do you offer international shipping?

Yes, we ship internationally. Please note that customs fees or taxes (if any) are the customer’s responsibility.

What is your return policy?

You can request a return within 14/30 days of receiving your order. Items must be unused and in their original packaging. Some items, like final sale or custom products, can’t be returned.

How do I start a return?

Email us at fluxenn.2018@gmail.com with your order number, and we’ll guide you through the process.

When will I receive my refund?

Once your return is received and approved, refunds are sent back to your original payment method within 5–10 business days.

What if my item arrives damaged or incorrect?

Please contact us within 48 hours of delivery with photos, and we’ll make it right.

Can I change or cancel my order?

If your order hasn’t shipped yet, contact us as soon as possible. Once an order ships, changes or cancellations may not be possible.

How can I contact you?

You can reach us anytime at:
fluxenn.2018@gmail.com