Shipping and Returns

Shipping

We do our best to get your order to you as quickly as possible.

Orders are usually processed within 1–3 business days. Once your order ships, delivery time depends on your location and the shipping option you choose.

Shipping costs are shown at checkout.

If you’re ordering from outside our country, please note that customs fees or taxes (if any) are your responsibility.

Returns

We want you to love what you ordered. If something’s not right, we’re happy to help.

You can request a return within 14/30 days of receiving your order. Items must be unused and in their original packaging.

Some items can’t be returned, including:

• Gift cards

• Final sale items

• Custom or personalized products

To start a return, just email us at fluxenn.2018@gmail.com with your order number and we’ll guide you through the next steps.

Return shipping costs are the customer’s responsibility unless we made a mistake.

Refunds

Once we receive and check your return, we’ll process your refund.
Refunds are sent back to your original payment method and usually show up within 5–10 business days.

Damaged or Wrong Items

If your order arrives damaged or you receive the wrong item, please contact us within 48 hours and include photos. We’ll fix it as quickly as possible.

Need help?

If you have any questions about shipping or returns, feel free to reach out anytime:
fluxenn.2018@gmail.com